HOME    SEARCH    ABOUT US    CONTACT US    HELP   
           
Rule: 38.5.3335 Prev     Up     Next    
Rule Title: COMPLAINTS AND APPEALS
Add to My Favorites
Add to Favorites
Department: PUBLIC SERVICE REGULATION, DEPARTMENT OF
Chapter: UTILITY DIVISION
Subchapter: Telecommunications Service Standards
 
Latest version of the adopted rule presented in Administrative Rules of Montana (ARM):

Printer Friendly Version

38.5.3335    COMPLAINTS AND APPEALS

(1) All carriers must promptly investigate customer complaints and inform the customer of proposed action. If requested, the carrier must provide a written statement of its action on the complaint.

(2) A carrier must inform a customer that a review by supervisory personnel of an unfavorable action on a bill or complaint is available. If requested, the carrier must provide a written statement of the supervisor's action on the complaint. The written statement must also inform the customer that commission review is available and provide the commission's telephone number and address.

(3) Upon receipt of a complaint, either orally or in writing, from the commission or its staff on behalf of a customer or applicant, the carrier shall make a suitable investigation and advise the commission or its staff of the results thereof. Initial response to the commission or its staff shall be provided within five working days.

History: 69-3-103, MCA; IMP, 69-3-102, 69-3-201, MCA; NEW, 1989 MAR p. 1515, Eff. 9/29/89; AMD, 2006 MAR p. 2967, Eff. 12/8/06.


 

 
MAR Notices Effective From Effective To History Notes
12/8/2006 Current History: 69-3-103, MCA; IMP, 69-3-102, 69-3-201, MCA; NEW, 1989 MAR p. 1515, Eff. 9/29/89; AMD, 2006 MAR p. 2967, Eff. 12/8/06.
Home  |   Search  |   About Us  |   Contact Us  |   Help  |   Disclaimer  |   Privacy & Security