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Rule Title: REFUND OF CHARGES
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Department: PUBLIC SERVICE REGULATION, DEPARTMENT OF
Chapter: UTILITY DIVISION
Subchapter: Unauthorized Change of Provider
 
Latest version of the adopted rule presented in Administrative Rules of Montana (ARM):

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38.5.3805    REFUND OF CHARGES

(1) A telecommunications carrier which initiates a carrier change without authorization from the customer in accordance with these rules shall issue to the customer full credit or refund the entire amount of such customer's telephone charges attributable to telephone service from the telecommunications carrier for up to six continuous months of unauthorized service and any charges from another telecommunications carrier to re-establish service or to change the customer's pre-subscribed carrier.  The appropriate credit or refund must be issued within a period not to exceed 60 days from the date of the initial complaint from the customer, commission, or staff.

History: 69-3-1304, MCA; IMP, 69-3-102 and 69-3-201, MCA; NEW, 1997 MAR p. 2088, Eff. 11/18/97.


 

 
MAR Notices Effective From Effective To History Notes
11/18/1997 Current History: 69-3-1304, MCA; IMP, 69-3-102 and 69-3-201, MCA; NEW, 1997 MAR p. 2088, Eff. 11/18/97.
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